At Fitrat International, we prioritize your satisfaction with every purchase. We understand that sometimes things may not go as planned, and we are here to assist you with returns and exchanges. Please read the following carefully to understand our refund and return policy.
Return Policy
If you are not completely satisfied with your purchase, you may return your item within 7 days of receiving it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Exchange Policy
We offer exchanges for the following reasons:
- Defective Products: If your product arrives damaged or faulty, please contact us immediately for a replacement.
- Size and Color Issues: If the product you received is not the size or color you expected, we will happily exchange it for the correct one.
Please note:
- Items must be returned or exchanged within 7 days of purchase.
- Products must be unworn, unwashed, and in their original condition with all tags attached.
How to Request a Return or Exchange
To initiate a return or exchange, please contact us via WhatsApp at +92 345 6599112. Our team will assist you with the process and provide you with instructions for returning the item.
Refunds
Once your return is received and inspected, we will notify you via WhatsApp. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a few business days.
Non-Returnable Items
The following items are non-returnable:
- Custom-made or personalized products
- Items purchased on final sale
Shipping
Please note that return shipping costs are the responsibility of the customer unless the product is defective or an error occurred on our part.
For any questions regarding our Refund and Return Policy, feel free to contact us at +92 345 6599112 via WhatsApp.